Contents include:

General

Absolute Standards
Merchandising
Bookings
Billing Procedures

Breakfast

Absolute Standards

Service

Absolute Standards
Coffee, Tea and Floaters
Bread Basket
Service of Liquor in the Restaurants
Cigars

Restaurant

Absolute Standards

Functions

General

Booking Enquiry

Absolute Standard
External Communication
Internal Communication
The Room
Customer Liaison
Service Procedures
Absolute Standard

Billing

Absolute Standard

Lounge / Bar Food Service

Absolute Standards